qantas customer service agent recruitment process

If you were to be hired as the next Customer Service Agent at Qantas Airways, you would be receiving payment from passengers for flight tickets. Why do you want to be a customer service agent? Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Great! Dates shown above are approximate. Anonymous Employee. I interviewed at Qantas in Feb 2023. "When I would be spending time with passenger at Qantas Airways, I would have a smile on my face and ask how their day is going and if I could do anything for them. Make your answer more meaningful by discussing them. The Civil Aviation Safety Authority is the controlling force over the commercial airline industry in Australia and its policies and regulations impact the day to day jobs of every staff member at Qantas Airways. A poor customer experience and how did you handle 2. The process took 2 days. What is the interview process like at Qantas. While it may be easy to assume that working as a Customer Service Agent at Qantas Airways is a solitary job working with customers, the truth is that you'll be working as part of a much larger team towards one overall goal--to provide the best service possible to all customers. Also, briefly talk about understanding the importance of upholding the company's image by being neatly groomed and in uniform (to appear professional and knowledgeable, etc.) I do have a tattoo on my upper arm that would never be exposed, and I always keep my hair neatly styled and cut on a regular basis. Qantas Employee Reviews for Customer Service Representative - Indeed Customer Service Agent - Outsourcer Global I knew that there were great options out there for automated phone systems to route customers to the correct person, but our management had been hesitant in the past to utilize a system like that. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. did anything happen? Here are the basic requirements you need to fulfil before applying for the cabin crew vacancy at Qantas Airways. The first part is an online interview. If the policy allowed, I would let the customer know that I would be happy to oblige their request. Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. "Qantas please help me! This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. Based on the urgency and importance of the tasks? More recently as a business owner, I've used the phone to handle many business matters. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. I applied online. We will not recognise an entitlement to an introduction or placement fee unless the agency has been briefed by a member of the Careers team on a specific position for which we've requested candidates via the Agency Portal. Step 2; Invited to do an automated questionnaire. I took the time to evaluate the two to three others I would invite to the project team and selected them based on their performance within the department. Break out chat with some TA and Cabin Crew to answer any questions you may have about the role. All of these experiences have taught me to be patient, empathetic, and solutions-oriented. The process took 2 weeks. While he still mumbled a few extra words after that response, I know he got the point that he was being very out of line to our staff for his mistake, and he apologized to our cashier after receiving his new sandwich. Without being asked, I also kept my register area clean throughout my shift to provide a safer area for my customers. Looking to dive into your ability to problem solve with this question, your interviewer will be looking to hear that you are quick and resourceful in looking to provide great service to the passengers of Qantas Airways. This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. Provide additional details to further strengthen your answer. Use your points for flights, upgrades, hotels, or car hire. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Employment reference and background checks, Residency, citizenship and visa requirements, Department of Immigration and Multicultural Affairs. Very quickly after starting this job, the importance of following all of these regulations was instilled in me by my manager. If hired for this role, I would make mastering the systems I would be working in a top priority upon starting. Great! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Looking for some holiday inspiration? If you would like to tell us about an experience with Qantas, you can provide your feedback via our Customer Care Form. I applied online. How would you handle a combination of scenarios with competing priorities? Qantas Interview: Questions & Tips - Job-Applications.com Track updates on extreme weather or other major issues that may impact your flight. I interviewed at Qantas in Feb 2023. If I get a good vibe from them, I would continue to make conversation with them while also explaining anything I can about their upcoming departure. Qantas Interview Questions & Answers | Indeed.com I made through all those things and was asked to completed police check, medical test which i paid my own (this thing is ridiculous). I applied online. The Qantas Airways reservation number is ^1:832:460:1113^. As you answer any questions related to your interpersonal skills and working with customers, be sure to talk about your listening skills, verbal communication skills, positive attitude, and empathetic approach, as these are all of the necessary skills needed to provide the best service possible to customers when spending small amounts of time with them. If you've ever undergone a background or employment verification check for a past job, mention this as well. As you respond to the question of what being a professional on the job means to you, it is important to understand that professionalism is defined as the level of excellence that is expected of a professional, and this definition directly applies to this role in the way that you handle yourself and your service to others while on the job. I was in a panic. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. One is your written comprehansive test, easy read and answer the questions which are all in what you just read regarding door saftey. I organized weekly meetings for us to meet, and we started with brainstorming ideas and then putting our ideas into action. In this role at Qantas Airways, it will also be important that I know the staff well and the people best suited to answer customer questions. Fly with us and discover the Qantas difference. If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! Very prompt. Be the first to find this interview helpful, 1. It was a simple and comfortable process , mostly talking about prior experience, challenges, technologies used, achievements, etc. You . I love to brainstorm and hear other people's ideas and expand on them! The purpose of this page is to help you prepare for your job interview. I applied the position online, and it took one month to process. To best answer these questions you need to set the scene, describe the action you took and explain what the outcome was. From my own perspective, I have the ability to take direction from others and also to take the lead on things when I am the expert in any situation. They have really good training and they are a very supportive, helpful and fun company to work for It consisted of being welcomed and then being split into different groups. Contact us here. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview, I applied online. Why do you think you're a great fit for the role? View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. I interviewed at Qantas (Sydney) in Jan 2011, I logged onto the corporate website, I submitted an online application, I received a phone call and was asked a few question about my previous work experience in customer service. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. As a Customer Service Agent with Qantas Airways, no two work days are the same, and your ability to jump from duty to duty with ease will be essential for success in the role. Book 10 or more passengers travelling to the same destination. No in-depth technical questions were asked. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. "I would not have any issues with the dress policies that you have in place for your staff. Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. "In this particular situation, I would be very forthright with the customer and let them know that their desired flight is sold out and would refer to any particular policies that the airline has about overbooking with the customer. Free interview details posted anonymously by Qantas interview candidates. I guess its for if were rights person for this position. I got 5 questions based on my CV and resume. Qantas - Jetstar Careers | Airline Recruitment Agency Melbourne - Altara With our interactive map it's easy to plan your next trip using money or Qantas Points. . the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? Is there an example you can cite of another time when you dealt with a customer who wanted a price match? 25 followers 25 connections. In my job, that was ensuring that cooler temperatures were taken and recorded at set times each day, making sure all packaged food was labeled with an expiration date and all uneaten food was disposed of properly and timely. Qantas is an excellent company to work for. As an Agent Team Member, you will receive. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Continue Reading The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. Company/Organisation: Qantas: Job Post: Information on migration to Australia can be obtained from the Department of Immigration and Multicultural AffairsOpens external site in a new window. While there are many directions you can take your answer to this question, it is important to know that your interviewer will not just be looking to hear how you communicate with others. Has this ever happened to you before? From there, my professionalism would be on display by the way that I reflect the airline's core values of honesty, integrity, pride, and excellence in all that I do at Qantas Airways. 35 Qantas Airways Interview Questions (+ Answers) I applied online. You appear confident, tech-savvy, and curious, all of which are great attributes that the interviewer will appreciate. How to connect with us through Social media platforms. I interviewed at Qantas (Melbourne). I interviewed at Qantas in Feb 2023. I applied online the Qantas website and I got an email about a week later for chat interview. the rest of them i need to explain it. . Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Your interviewer will be looking to hear that you are able to handle the situation with ease at Qantas Airways. "Success in my last two jobs really showcased my ability to multitask. If you don't have exact experience with more government set regulations, reassure your interviewer that you are a team player who follows the rules by talking about other roles where company rules dictated your work. The recruitment process varies from role to role, but the general process is outlined below. Request wheelchair assistance. The medical costs approximately $450. tell me about a time that you provided exceptional customer service. Customer Service Agent - Full-time Position - $19 - $21/hr. Customer Service Agent | Perth - qantas.wd3.myworkdayjobs.com Great job! describe a time you saw a staff were doing something dangerous Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I got chat interview with Qantas. As a bartender, multitasking was handling a room full of people, remembering their orders, and keeping the bar stocked in short order. Choose one of our practice interviews to help you better prepare for your upcoming interview. I have had several jobs in the past that involved providing service to customers over the phone. What would you bring? The only item that shows up on my criminal record is a reckless driving violation I received eight years ago for driving too fast in icy conditions and hitting a tree alongside the roadway.". As passengers come off of a flight that just landed and prior to the passengers boarding the aircraft for the next flight out, Qantas Airways staff quickly work to prepare the plane. 1 X Digital Qantas Lounge Pass | INSTANT DELIVERY required min 500hrs, One of the best experiences ever. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. The pass can be used at any Qantas International Business Lounge or domestic Qantas Club. Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. Describe a time when you went gone over and beyond for a customer? When you call this number, you'll be connected with a customer . Have you ever had a difficult situation with a customer and how did you resolve it? Step 7; Recieved job offer. Download our free online tools for individuals with dexterity limitation. . They wasted my time and effort and advise me to reapply if I am still interested in their company. To gauge how you think on your feet while providing great customer service, your interviewer is posing this tricky scenario to you. If you have any sort of cashier or other cash handling experience, be sure to let your interviewer know what that job entailed in this regard. I interviewed at Qantas (Brisbane) in Jul 2016. Able to implement experience over the past several years to ensure that customer satisfaction is matched. They would tell you that I have excellent communication skills, the ability to problem solve as part of a larger team, and that I bring a positive attitude to work on a daily basis. The process took 3 months. Assure the interviewer that you would, and remind them that you understand how crucial it is that everyone is safe and secure at the airport. Good job! I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. News that the . What candidates say about the interview process at Qantas. The process took 3 weeks. This may be one or a combination of the following: interview, psychometric testing, assessment centre or in tray exercises. Qantas Airways +1[850(387)4969] Group Reservation Number View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. I made the decision to monitor our customer wait times and track the total number of complaints that we were getting for a week long period before approaching our management about the need for an upgraded phone system. The process took 9 months. Kranthi Chintapula - Customer Consultant & Service Delivery - Qantas Qantas - Customer Service Agent | Glassdoor This is your opportunity to really sell yourself! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. To help them in the best and most efficient way possible, I know our entire product catalog off the top of my head and also know our entire sales and marketing teams to be able to direct customers to the right person, when necessary. He was berating our cashier and having heard this from the kitchen area, I immediately went out to try and calm the situation down. "Having worked in the food industry at an early age in high school, I learned lessons pretty quickly on how to deal with unreasonable customers. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense Some of these questions were timed. describe a time you have done your work above and beyond As you answer, keep this in mind.

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