athenahealth patient portal login

Clicking Linked Portal Accounts will bring up a list of all the Patient Portals you are connected to and the provider groups that are connected. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. For information on the Covid-19 vaccine: https://healthcare.ascension.org/COVID-19/Covid-Vaccine. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. If you are experiencing a medical emergency, call 911. Your data should be available again once the systems are updated. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. All other Portal support requests (e.g. Scalable technology that spans care settings, Better care and costs with clinical data exchange, Integrating your insights into the moment of care, A partner for every stage of your journey. All communications between you and your provider's office are carried over a secure, encrypted connection. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. To do this, you must create a password for your account by clicking the. Select the payment you would like to view. This will bring up a list of all the test results you have received. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). Navigate to the Profile screen by clicking Profile in the bottom navigation bar. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. that you are authorized to address the patient's billing matters. Enter the answer to your security question. Follow the prompts and schedule your appointment. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. You are using an outdated browser that is not supported on the Patient Portal. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. trouble logging in, password assistance, access to family members information etc.) The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. The patient portal now exists in Spanish. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. If you need help remembering the email associated with your Patient Portal account, contact your providers office and they should be able to help identify it for you. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. Can I access appointments, messages, and/or test results for family members or others I may be caring for? powered by. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. When an appointment is available for check in, you will see a button next to it labeled. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. Only test results which are considered appropriate for release will be accessible through the Patient Portal. The Portal is not intended for use by anyone outside of the United States. We will not retaliate against you for filing a complaint. This will bring up a list of accounts and settings where you will see a list of all Patient Portals you have access to. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. We can use and share your health information to bill and get payment from health plans or other entities. Why doesn't anything happen when I click on a medical form? To view the details of any test result, press the card of the result you want to view. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. Login Solutions Electronic Health Records Revenue Cycle Services Patient Engagement Population Health Telehealth Platform Services Marketplace Program Advisory Services Who We Serve Medical Practices Hospitals & Health Systems Specialty Practices Partners Payers Employers Ancillary Service Organizations Start-up Practices About Who We Are From there, you will see an option labeled Linked Portal Accounts. Save time and boost clinical efficiency with our fully integrated, hands-free products. It is at your provider's discretion to make test results available. Wait a minute or two, and then try again. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data. Answers to FAQ about our products and pricing. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. To do so: Adobe Acrobat is required to view and print forms on the portal. The patient portal now exists in Spanish. What do I need to access the Patient Portal? The AthenaHealth Patient Portal is an online web-based application that allows patients to interact and communicate with their healthcare providers such as physicians and hospitals. We can share health information about you with organ procurement organizations. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. We can use and share your health information to bill and get payment from health plans or other entities. We may contact you for fundraising efforts, but you can tell us not to contact you again. You will need to wait until it is closer to the time of your appointment to check in. . We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. Just find your QuickPay Code on your billing statement and you're ready to go. Please try again later. athenahealth is your provider's trusted billing partner for secure online payment. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. Click the Visit Web Portal button and an external browser will open with you automatically logged into your selected Patient Portal. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. How does the athenaPatient app relate to the Patient Portal? What if I dont remember my Patient Portal email? Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. After confirming this, try again after waiting for a few minutes. Freely exchange data and have it curated for direct integration into your workflows. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. Drive higher patient satisfaction with services that support long-term engagement and improve staff productivity and happiness. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. Click the desired message in your inbox to read the message. What do I do? The portal is not intended to replace a physician's office, nor does it provide full revenue cycle management. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. You can ask us not to use or share certain health information for treatment, payment, or our operations. How do I know which providers share data (appointments, messages, test results, etc.) See how our technology and expertise can have you thriving from day one. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. The Patient Portal does not support your current browser and will prevent you from using the full site. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. Example: We use health information about you to manage your treatment and services. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. Your provider's office will make every effort to respond to your messages within a timely manner. Yes. For questions on those practices, please consult your healthcare provider/institution. We are required by law to maintain the privacy and security of your protected health information. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. Get answers to patient FAQs and access tools that can help you on your journey. Please do not expect a response on weekends or holidays. Get support that reworks claim denials and recovers payments for you. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You can complain if you feel we have violated your rights by contacting us using the information on page 1. This error occurs when there was an issue during the login process. No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. Select your provider and office location. If your healthcare provider uses athenahealth products, there are a few ways you can create an account with us to access your Patient Portal. Features and services. Were located at 311 Aresenal Street, Watertown MA 02472. You'll need to login to athenaNet to connect. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. Give clinicians and patients the support they're looking for with streamlined, flexible experiences that work the way they do. Explore our global offices or find the one closest to you. We may also share your information when needed to lessen a serious and imminent threat to health or safety. A link to reset your Patient Portal password has been sent to. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. This will bring up a detailed view of the results. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Who Can Access the Patient Portal. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. trouble logging in, password assistance, access to family members information etc.) Urgent matters should not be dealt with via the Patient Portal. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. Seamlessly manage populations of any size across multiple EHRs. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. usually in ways that contribute to the public good, such as public health and research. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. . or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. Current technology that balances capability with delight. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. I can no longer see appointments, messages, and/or test results for a provider that I could previously see in the app. Indicate your contact preferences for different types of notifications. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. Where can I fill out medical forms before my appointment? If you need to speak with the office sooner, please call the office directly. Click the desired message in your inbox to read the message. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. Here you will see an option under Our Resources titled Feedback. We will say "yes" unless a law requires us to share that information. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. Note: This page should only be . If you are authorized, a family access account can be created that will allow you to access selected family members' health information. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. You cannot permanently delete sent or archived messages. You are using an outdated browser that is not supported on the Patient Portal. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. We will say "yes" to all reasonable requests.

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