ebay who pays return shipping on damaged item

- edited We do not give refunds and this buyer did not read the terms. Learn more about our Condition of returns policy. This is what Ebay has gotten to and why sellers are the way they are. A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible ..". Sometimes you have to look at the larger picture, the tone of the communication, the feedback of the buyer and decide the case on its own merits. Select Mark as sent. I learned that the Syandard from EBAY is for the Buyer to pay the shipping charge to return it. Make sure to follow our, If you use an eBay return label, tracking details are automatically uploaded, For non-eBay labels, the seller may have added the number for you. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. We are only stating what happened to us- sorry if that is unbelievable. Any reputable online retail store will accept the return of damaged items or items sent in error and will reimburse the return shipping cost. The neg's relateprimarily to the receipt of the wrong item or a defective item. Spread the word, we know how to break the . Ask the buyer to use a label you sent along with the item. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. You're also responsible for any return shipping you promise to pay in your return policy. When you use an eBay label, tracking is automatically included. You can offer returns on individual or all items and distinguish between domestic and international return policies. Ensure that the amount includes tracking, and on items that that have a total cost of $750 or more, include signature confirmation. 03-23-2018 06:31 PM. Start an item not as described claim, cite damaged in transit, and get a full refund. Here's how to send an eBay shipping label from the View return details section: I've had mostly positive experiences as a buyer and I know that,occasionally, we're going to end up unhappy. If your seller refuses to refund the amount you spent and PayPal does not rule in your favor, you can sue them both in just a few minutes with DoNotPay. Specify a refund amount for the item or for the order. You won't have to lift a finger as our app does everything automatically after you answer several essential questions related to your purchase. . . Log on DoNotPay in your web browser and we will help you. If you dont receive a response from them during the specified period, you can contact the platform and ask for assistance. Defective. How many times do you call eBay if there is a problem? Who pays for return shipping you or the buyer depends on the reason they're returning the item and your return policy. Report the feedback. Sit back and relax while we do the work. If they deny it, escalate it to eBay and they will more than likely rule in your favor. See our Partial refund guidelines for more details. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. And keep calling back if needed! How Late Does FedEx Deliver Packages, and How Do You Get a Refund? If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. 04:43 AM. But at some point, the scammers are going to figure out the weakness in that business plan. Look at the metal bent in! We are ready if that happens, but in the meantime we continue to sell on the platform that makes us the most of our income. This will also add you to our flea market flips and eBay tips newsletter that we send out 1-2x most weeks. What happens if the item is lost while it's being returned? 4 min article. Copyright 1995-2023 eBay Inc. All Rights Reserved. I did let the seller know that it would be expensive to return the item and since this was not a result of me changingmy mind, I didn't think it was reasonable to ask that I pay the return shipping. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. That shakes them out of the tree. If the seller receives payment but has not shipped the item, then there is no return shipping cost. Log in to your eBay account and find the purchase history section Click on Return this item Select the reason for returning the item Attach the photos showing the damage Click on Send Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. The seller has 3 business days to get back to you. Learn more about our Condition of returns policy. I sent him an e-mail stating to let me know if the shipping company needed to pick up the item for inspection so I could leave it on the porch. When this happened to me the seller I responded to the buyer my opinion on how to remedy the damaged item. You do not have permission to remove this product association. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. If they decide the request is reasonable, then they will process the request and transfer the money from the companys funds to the buyer. The choice is not up to the seller, that is . For example, if a buyer purchased an item for $50 and wants to return it, the seller is only obligated to refund $30 of their original payment. It is a tough call depending on what side of the fence you are on and there are both dishonest sellers (shipping damaged or wrong goods) knowing too expensive to return and dishonest buyers making false claims to get money and merchandise. Do You Charge Return Shipping on Damaged Items? Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Our vast knowledge base also provides excellent advice for dealing with: Helping you apply for a late, damaged, or missed delivery refund is only a fragment of what we can do for you. See the Abusive buyer policy for more examples of activity that we don't allow. eBay Item Returned Damaged? FREE Shipping. eBay sellers can include a restocking fee of up to 20% for returned items. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. Select your carrier and enter the tracking number. Depois da inspeo feita pela Autenticidade Garantida do eBay, os itens sero devolvidos ao comprador e o reembolso no ser emitido se eles no estiverem no mesmo estado em que foram recebidos. The letter also stated that there would be no replacements sent. If its a non fragile item filling the box so their is no air bewtwen the item and the box is sufficient. Enter reasons for returning the order. All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. Is Getting a Refund for a USPS Late Delivery Possible? All sellers need a filter to keep the "stories" out. As a seller, I know when I'm being ripped off or when someone is being truthful. I responded by contacting EBAY to get the proper procedure done and when I was told what to do I followed the lead of EBAY Customer Support and that was to give a full refund upon the return of the damaged item. Yes, no, maybe. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. However, we're here to help. We tried reasoning with them but they would not budge. 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. We had to file a claim for an item that was sent to us in broken condition (was not damaged in shipping). If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Next, clean the lens with dish soap and dry with a microfibre cloth. 2 Select your reason Be as accurate as you can so the seller knows why you want to return the item. Important you misused the product or service in a way that contributed to the problem. Since he didnt package it properly, he may not be able to collect the insurance. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. eBay Money Back Guarantee covers most transactions on eBay. Why was my refund less than the amount I paid? eBay Buyer Wants Seller to Pay Return Shipping "Whoever wins pays for shipping! We may ask you to accept a billing agreement to authorize payment for these kinds of charges. eBay is no different. A similar issue happened to us recently. Very Sad! With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your . You would have done a greater service to your followers if you had taught them how to deal with a problematic return in a professional way. It doesn't count against your ratings but it doesn't look good when potential buyers see this. What does the EBAY Commuity feel about this. I wasnt even expecting them to put the money back in my account right then. INAD returns are paid for by the seller. There is a reason why thousands of honest, experienced long-time sellers are leaving ebay and selling on other platforms. He had put the charger back in the box without the proper padding and it was definitely tossed around and bent in on several sides. There may have easily been one years ago that I dont remember, but for the most part we work hard to make sure we dont. Does someone pulling a switch on you or having an eBay item returned damaged make you nervous to sell on eBay? O comprador dever devolver o item no mesmo estado em que foi recebido, incluindo todos os componentes presentes na embalagem original. Whatever the reason for a return, as long as its requested within the appropriate time frame, you have to refund the original postage costs. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. Heres What You Should Do. 2022 Flea Market Flipper. This right is protected by eBay's Money Back Guarantee, which also allows the buyer to send the item back to the seller free of charge.. I'm more irked than upset about this basically because there isno provision for flexibility. Does eBay intimidate you? When a case is opened, the buyer is asked to upload photos and offer details of the item. Find It In Seconds! Saiba mais sobre a Autenticidade garantida do eBay. Why would the buyer be liable for return shipping if damaged by the carrier? eBay Protects You When you sell on eBay, youre protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community. The process cant be simplerall we want you to do is: We will forward your claim to the courier automatically and save your time as completing these steps will take less than five minutes of your time! To say that you lost all creditability (credibility) is way overly simplistic and a frankly unbelievable statement!!!! How to File A Shipping Insurance Claim if Your Package is Damaged, Will Online Sales Tax Affect How You Sell On eBay? Heres how to send your own label from the View return details section: Shipping labels for international returns. on Learn more about our signature confirmation requirements. If not, or if you've paid for the label, you should, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. No message before opening a claim. If youre a reseller in 2023, you can find deals on items in many places. These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. Its important to request the refund within a timely manner. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal.

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