alight customer care representative job description

Required Skills. People can always trust us to say what we mean and depend on us to do what we say. These teams are a critical component of Alights health care,retirement and HR-delivery services. We promote healthy lifestyles and flexible work arrangements for our employees. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. Our people are our greatest assets at Alight Solutions because People Matter! Our people are our greatest assets at Alight Solutions because People Matter! Reporting Relationships The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. * Excellent communication & collaboration skills with strong ability to empathize with customers Please note that all salary figures . Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! Our people are our greatest assets at Alight Solutions because People Matter! The estimated base pay is $36,558 per year. Only applicants from locations above will be considered. About Alight Solutions Alight is a leading cloud-based human capital technology and services. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. It's why we're so driven to connect passion with purpose. Apply for Sr. We reward continuous improvement and encourage you to own your own development. We strive for Excellence Every Day by collaborating with our clients and colleagues. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. You have reached your maximum number of active job alerts. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. You can also receive alerts via instant message. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Health insurance is either BCBSIL or Kaiser depending on where you are located. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. Alight Solutions Easy 1-Click Apply. Copyright 2023 Grabjobs Pte.Ltd. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Tasks to include in a Customer Care job description . As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. We're always looking for great talent. You can deactivate or delete job alerts by clicking the button below. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. Mid Level At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia Bilingual (English/Spanish) Customer Care Rep - Virtual. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. We are brave in spirit, act decisively, learn quickly and get it done. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. If so, you've come to the right place. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) Benefits . Insurance Health insurance This position supports Alight s benefits administration and HR BPO platform businesses. Join our team. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. This job listing has expired and the position may no longer be open for hire. 2023 Ten paid holidays per calendar year (8 fixed and 2 floating). This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Check out our current jobs that have a virtual/work from home option. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume.

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