how do i contact stubhub for refund?

The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. The worst company ever you lost me and a ton of my friends and family. New Jersey Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC 1:00. A million dollar company can not compensate a loyal customer a few hundred bucks. All Rights Reserved. I think I'm golden and I made my sale. Dorado, PR 00646, Metro Office Park Lots 81-82 Street C I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. Another way you might reach the company is by sending them an email. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Review the StubHub return and refund policy at ReturnsAndRefunds.com. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. I live in GA - was supposed to go to a premier league game in England in March. Enjoy!Make sure we land in your inbox, not your spam folder. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. I had to ask for a manager. Horrible customer service. They have a VOID watermark. Please note that, for canceled events, no . Get useful tips, expert advice and cute animals in your inbox every week. Poor customer service is the biggest pet peeve to DoNotPay. There's a class action lawsuit against StubHub from other customers who want a refund too. From everything weve seen, the StubHub customer support is quite thin, to say the least. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. This means sellers set the ticket prices. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. "The return of live events, the input of customers, partners, and regulators, and the . The April 25th show was canceled due to COVID-19. Learn more about how we make money. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. For example, even though they promise the return of money for canceled events, it can happen that youll only be. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Combined with viagogo, we now span 90+ countries around the world. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. please contact StubHub US Customer Service at 1.866. You have lost a customer for life! 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. No. What Is Public Liability Insurance For A Wedding? To reach Customer Support call 1-866-788-2482. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. Danielle is the author of this solution article. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. I was refused to talk with a supervisor , I had 4 tickets listed. The credits are valid through the end of 2022. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. Ticketmaster will be the only place selling VIP Tickets though. Hurry up and access DoNotPay from any web browser to check out everything we offer. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. Clear your Internet browsers cookies and cache. Customers can keep their credits if they like. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. 1.866.788.2482. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. So the funds are available but you only adhere to the state-by-state laws? If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. We just sent you a welcome email. Sometimes email clients send our first email to a spam or promotions folder. Find contact information here. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. Maryland: It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. Sit back and relax while we do the work. Still learning the basics of personal finance? Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. DoNotPay can be by your side during the process and help you sue any company in small claims court. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. Harris Teeter. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). You never know when you might find yourself financially strapped - the good news is you have options. How to reach a live person: Speak "customer service" at first prompt. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Bradley R. Hightower. They showed my same seats that they cancelled sold and the payout. Perhaps Its Time to Switch to Something Other Than StubHub. These are often free tickets the seller can relist. Fatsuma Stagehand I have an email stating "Remember, your order is covered by our FanProtect Guarantee." As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. The old bait and switch! DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. Get immediate StubHub support from HelpOwl.com. We are changing the way you register and sign-in to the StubHub Community. From everything weve seen, the StubHub customer support is quite thin, to say the least. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. It is possible to request a refund on a purchased StubHub ticket manually. Go ahead and file a chargeback on your credit card. After the switch, you will enter the email address you use to access the community in order to reset your password. Having difficulty navigating this. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. 7 calle 1, Suite 204 for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. Find help with your questions from other fans through our own peer-to-peer community! The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. For obvious reasons, this isnt usually a satisfying compensation. Reach out to customer service representatives via social media, Call the event organizer and state your case. They're upset StubHub is refusing to . Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Contact us United States and Canada. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Have a StubHub question? Offers may be subject to change without notice. Phone Call 1-866-788-2482. It is free to list tickets for sale, and to search for tickets to buy on StubHub. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. Request and Get a StubHub Refund Right Now. It is now November - this is ridiculous. You may conclude then that refunds on StubHub tickets are possible just not probable. Depending on where you live and how you got the tickets, you may be due a cash refund. Hawaii But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. How to Contact StubHub for fraudulent tickets. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. I had a fraudulent charge on my credit card account from Match.com. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. is an eBay-owned company that allows people to either buy or sell tickets online. All rights reserved. Wish they would help. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. Marrali just wants her money back, and she's not the only one. On March 7th, StubHub emailed Marrali a copt of its refund policy. Copyright 2007 - 2023, ContactHelp.com. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. See if youre using the right email and password. Reached out to customer service twice still can't list tickets. Keep in mind that you may not be refunded in money. Ticketmaster for Ever. The clause is designed to protect both buyers and sellers. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. Events postponed or rescheduled won't be refunded, Fowlks said. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). Click your state to see if you qualify! It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. "So were afraid that its just gonna be money thrown to the wind.. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. How to request an event on the StubHub website. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Indiana: "approximately 6,800 consumers" affected. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. StubHub changed its refund policy about a month ago. StubHub also has live chat operating 24/7. Customerscomplained to the media andfiled lawsuits. Email: This information has not been added. NewsletterDollar ScholarStill learning the basics of personal finance? Otherwise you will receive a voucher for 120% of your purchase price. And 2 hours before the game I had no listings active. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. I have been trying to purchase tickets for over a week now. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . International orders are handled a bit differently than those within the US, @Lighty7. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. To reach customer support call 1-866-788-2482 Find contact information here. This number worked fantastically, and I got all I needed accomplished! This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. https://money.com/stubhub-refunds-covid-19-cancellation/. I saved to buy expensive tickets as a gift for my wife and now we cant go. To reach Customer Support call 1-866-788-2482. You will enter your community username and new password and done! By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. We may be compensated if you click this ad. "The return of live events, the input of customers, partners, and regulators, and the . That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec We'll email you when an event is canceled. Colorado: 8,688 customers due $3,120,442 in refunds. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Sign in, or if youre new to StubHub, sign up for free. I received an access code that didn't work and Customer Service asked me to give the seller a little time. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. I've been a customer for a long time and am not happy. All Rights Reserved. Enter your gift card number in the Add a Fancode & gift code section. We cant contact them and ask them to lower their prices. 1.866.788.2482. DoNotPay doesnt care about that. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. DoNotPay records the details of your purchase to boost your chances of winning the refund. Have an idea for StubHub? how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Ohio Attorney. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Interactive chat Your sale is valid and you will be paid on your sale 5-8 business days after the event. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. Postponed events may not be eligible for refunds. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. A Personal Loan can help you mitigate losses and get back on track. The clause is designed to protect both buyers and sellers. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. No matter how you get them, well email you when theyre ready. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Click that link and you're good to go. Very dissatisfied customer. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. Find contact information here. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Just log into your DoNotPay account using any. Click on any of the links and there is a private message link on the moderators page They can assist you. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. New York I waited 2 days and tried the access code again..still nothing. No problem. Check out the table below to see the best alternatives to StubHub. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. StubHub is also required to process any refund requests it receives going forward for the events at issue. What do you mean Dming the moderators? People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. Listings for companies similar to StubHub: Customer service is awful. And the exact same seats they re listed and sold for a different amount sold and the payout. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Many companies featured on Money advertise with us. They say $0.00. Phone: 866-788-2482. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Enter your gift card PIN in the PIN field when prompted. I been buying and selling for 12 years with them. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started.

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